Why ‘No Stakeholder Left Behind’ Is My Professional Mantra – and It Should Be Yours, Too
It’s a common occurrence for any communicator – your client wants you to create a news release to announce a particular development. Visions of splashy front-page headlines dance in their heads, and they want you to make it happen. Now.
I’ll save arguments (and there are many) about whether a news release is in fact the right channel for another day. Depending on the topic, it may be or may not be. Here’s what I do want to impress upon my fellow communicators and the business people they're serving: whether or not you do a news release, don’t stop there.
The goal of a news release is to get published in a media outlet… so that your clients, prospective clients, investors, employees and other valuable stakeholders read some good news about you. But in most cases, you already have the ability to share that good news directly with them. Do you have an email marketing list? An internal distribution list for your employees? I thought so.
This means you can share your news directly with the audiences that matter most to your success. And when they hear it directly from you rather than reading about it somewhere else, you actually strengthen your relationship with them. Even better – you have 100% control over the information you share, rather than being at the whim of a journalist and his or her perceptions of your company and understanding of your news.
Yes, great media coverage can increase awareness for your organization with new people. It can improve credibility because you’re receiving attention from an unbiased third party. It can do a lot of things, but I find that many companies are so focused on reaching out to the media that they neglect to communicate with the key stakeholders who matter most, and with whom they already have a direct connection.
This idea isn’t just for communicators—far from it! Every businessperson should take a moment to think about all of the stakeholders that matter to their success, and remember to communicate with them when the need arises. Make "No stakeholder left behind" your professional mantra, and you’ll deepen your relationships and improve your business as a result.
Stef Tschida spent 15 years working in all aspects of corporate communications before starting her own communications consultancy. She helps companies of all sizes, in all industries, with every aspect of clearly communicating what they do to the world to help them accomplish their business goals. Stef has a master's degree in Strategic Communications from the University of Minnesota. She can be reached at firstname.lastname@example.org.